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1. Data Protection

Tiny Stars Canterbury adheres to the principles of the General Data Protection Regulation (GDPR) when handling all data collected from visitors and customers on our website.

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2. Services We Provide

We collect only the data essential for delivering the services offered through our website. This ensures that we never ask for or process more information than is necessary to provide these services. Specifically, we use and retain data relevant to purchases and any subsequent support required, as outlined under Article 6(1)(b) of the GDPR. All data processing is strictly related to fulfilling the services or products you have chosen.

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3. Data Usage

The information we collect is used exclusively for the purposes outlined in our registration on the Data Protection Register.

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4. Retention Period

Personal data is retained only for as long as it is necessary. Once it is no longer required, we securely delete it.

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5. Payment Processing

We rely on trusted third-party providers to manage card and payment processing securely. Tiny Stars Canterbury never stores or has access to your payment information. Data required for purchases is handled in accordance with Article 6(1)(b) of the GDPR, while retention of purchase-related data complies with Article 6(1)(c) for fulfilling legal tax and VAT obligations.

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6. Backup and Storage

For administrative purposes, customer data may occasionally be stored with secure third-party providers outside the European Economic Area (EEA). This ensures your data is safely backed up and available to maintain services.

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7. Customer Rights

As a customer, you have the right to request details of the personal data we hold about you, amend any incorrect information, or request deletion of your data at no cost. However, please note that deleting your data may limit our ability to provide continued support for prior purchases.

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8. Email Updates

We send updates and news via email only to those who have opted in to receive such communications. All emails include clear instructions for unsubscribing. Consent is obtained before adding anyone to our mailing list, in compliance with Article 6(1)(a) of the GDPR.

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9. Our Commitment

Tiny Stars Canterbury does not sell, rent, or exchange mailing lists with third parties.

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10. Sharing Data with Partners

We will not share your personal or technical data with any partners unless you have explicitly granted us permission to do so. If data sharing is necessary, we will clearly explain how your data will be used, and we only collaborate with partners who fully comply with GDPR.

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11. Anti-Spam Policy

In compliance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we do not send unsolicited bulk emails (commonly referred to as spam).

12. Product Information

We may send emails about products or services directly offered by Tiny Stars Canterbury to customers or individuals who have expressed interest by registering or inquiring.

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13. Email Transparency

All emails will clearly identify Tiny Stars Canterbury as the sender and include easy-to-follow instructions for unsubscribing from future communications. This may involve a direct unsubscribe link or an email address to reply to with "unsubscribe" in the subject line.

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14. Cookies

Our website uses cookies to track browsing activity and facilitate purchases. These cookies do not store or transmit any personal, sensitive, or financial information. You are free to disable cookies; however, doing so may affect the functionality of features such as the shopping cart during checkout.

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15. Contact Us

If you have any questions about our privacy practices, please contact us at headoffice@tinystarscanterbury.co.uk or use the contact form on our website.